Case Study
Strata Cleaning Solutions for High-Rise Apartment Complexes in Melbourne CBD
Client Overview
A prominent strata management corporation overseeing multiple high-rise residential buildings in Melbourne’s CBD engaged Grandview Clean to maintain the cleanliness and hygiene of their shared access areas. With hundreds of residents, high visitor foot traffic, and premium property expectations, the need for reliable and detail-oriented cleaning services was critical to uphold both building standards and resident satisfaction.
Client Pain Points
Before partnering with Grandview Clean, the strata corporation was struggling with:
- Inconsistent cleaning standards from previous providers
- Cleanliness complaints from residents about foyers, lifts, and bin rooms
- Unreliable scheduling and frequent no-shows
- Poor attention to detail, especially in high-traffic and hard-to-reach areas
- Lack of transparency and reporting, making it hard to hold providers accountable.
Our Solution
Grandview Clean provided a comprehensive strata cleaning solution tailored to the unique requirements of each high-rise apartment building, ensuring all common areas were immaculately maintained with a high level of consistency.
Key Features of Our Approach
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Routine Scheduled Cleaning We implemented a regular cleaning schedule—daily, bi-weekly, or weekly—based on the building’s size, foot traffic, and resident needs. Our services covered:
- Entry foyers
- Hallways and stairwellsstandards from previous providers
- Lifts and lift lobbies
- Glass and chrome surfaces
- Front façade
- Alley
- Public Toilets
- Comms room
- Car parks
- Bin rooms and waste disposal areas
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Detail-Driven Staff Who Don't Cut Corners We assigned a dedicated and trained team to each property. Our cleaners take pride in doing the job right, not just fast. Every corner, skirting board, and door handle was cleaned with precision to uphold the high expectations of CBD living.
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Consistent Point of Contact A dedicated area supervisor ensured seamless communication with the strata manager and conducted regular on-site quality checks to ensure standards were consistently met.
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Eco-Friendly Cleaning Practices Our commitment to sustainability included the use of biodegradable cleaning agents and microfiber cloths, reducing environmental impact while ensuring excellent hygiene.
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Incident Reporting & Maintenance Alerts Our staff reported any visible maintenance issues (like lighting faults, damage, or spills) in real time, helping building management stay on top of facility upkeep.
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Digital Cleaning Logs & Feedback System All services were tracked via a digital logbook, accessible by building management for transparency, documentation, and feedback.
Results
- Noticeable improvement in resident satisfaction within weeks
- 85% reduction in cleanliness-related complaints
- Improved aesthetic appeal of shared spaces, contributing to better tenant retention and property value
- On-time delivery with zero missed service days
- Strengthened reputation of the building corporation among residents and owners
Client Feedback
“We’ve been extremely pleased with the services provided by Grandview Cleaning and Maintenance. Managing a large high-rise residential building in Melbourne’s CBD requires a cleaning partner that is reliable, responsive, and detail-oriented—and Grandview has delivered on all fronts.
From the very first week, their team demonstrated a strong commitment to quality, ensuring our lobbies, corridors, elevators, and shared facilities were spotless and well-maintained. Their staff are courteous, well-trained, and always respectful of both residents and building management guidelines.
What sets Grandview apart is their proactive approach. They don't just do the job—they take the time to identify areas for improvement and communicate clearly with us. Their flexibility in accommodating after-hours cleaning and urgent requests has been especially valuable.
We’ve received numerous compliments from residents on the improved cleanliness and presentation of our building since Grandview came on board. I would confidently recommend their services to any high-rise property in Melbourne looking for consistent and professional cleaning and maintenance support.
Lee Maher
Operations Manager
243/253/263 Franklin Street,
Melbourne VIC 3004
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Make a Clean First Impression, Every Time
When you manage high-rise residential buildings, the condition of your common areas directly impacts resident satisfaction and property value. At Grandview Clean, we understand what it takes to meet the expectations of modern strata living—clean, consistent, and completely reliable service.